Trainee IT Service Support Officer

Salary details: £ - £

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW

Job Ref: AVBC000000217

Are you looking for a role that makes a positive difference in your local community?

Passionate about delivering outstanding public service?

If so, keep reading...

Amber Valley Borough Council, located in the picturesque Derbyshire countryside just off junction 28 of the M1, offers a diverse range of services benefiting the local community. These include Legal Services, Elections and Democratic Services, Revenues and Benefits, ICT and Digital Transformation, Finance, HR, Housing, Growth, Climate, Communities, Regulation, and Planning.

We are in an exciting period of transformation, guided by our new Chief Executive. Our Vision is:

“Improving lives by being the best that we can be”

This describes the Council’s long-term goal to serve the local community to the best of our ability by improving services, bringing about positive changes, and always adopting a value-for-money approach. 

Underpinning the Vision, we place great importance on our values:

• Pride in Amber Valley
• Caring and Compassionate
• Ambitious and Forward-Looking
• Excellence is the Norm

As part of our commitment to improving the quality of life for every resident, we are investing in our dedicated workforce through a comprehensive Workforce Development Plan. This includes targeted staff development opportunities, succession planning, and the launch of a new Trainee Scheme.

Join Us as a Trainee

We are seeking two full-time (37 hours) trainees, one to enforce food safety and health and safety legal standards and the other in the ICT Support Team. Successful trainees will transition into a permanent role upon completing their training and qualifications. The qualifications will be fully funded by the Council and the trainee salary is competitive, starting at Grade 4 (£26,824 - £28,598) which will increase either by career graded progression or on appointment to a permanent role subject to successful completion of training and relevant qualification.    

As a trainee, you will work under supervision and guidance to experience a wide breadth of work that will develop your knowledge, skills, and experience. Officers in the Council are friendly and supportive so any trainee can be assured of a welcoming work environment.

What We Offer:

• Generous leave: Up to 24 days annual leave (increasing after five years of continuous service), 8 bank holidays, plus a Christmas shutdown week.
• Flexible Working Scheme and policies supporting work-life balance.
• Hybrid Working if and when suitable for the role and service 
• Free car parking and other excellent conditions of service.

Ready to Apply? 

Before submitting your application, please refer to the “Guide to Applying” page on our website to ensure that you complete an application that showcases all your valuable attributes in the best possible light: Guide to applying (ambervalley.gov.uk) 

If you wish to join Amber Valley Borough Council on its exciting journey, make a positive difference, and launch your career, we would be delighted to receive an application from you. We look forward to hearing from you! 

The Council has an exciting opportunity for an individual who is passionate about technology and eager to kickstart their career in IT? Join our dynamic ICT team as a Trainee IT Service Support Officer and gain hands-on experience supporting a wide range of systems and users across the organisation. 

This is a fantastic opportunity for someone looking to build a career in IT. You will work alongside experienced professionals, learning how to provide technical support, maintain systems, and deliver excellent customer service. From troubleshooting desktop issues to assisting with server operations and software upgrades, you’ll be exposed to the full spectrum of ICT support. 

We require applicants to hold a minimum of 5 GCSE’s Grade C and above or recognised equivalent, including Math’s, English and an IT related subject such as Computer Science or ICT. 

You will need to possess the following: 

• A keen interest in IT and technology
• Good communication and problem-solving skills
• Willingness to learn and take on new challenges
• Basic understanding of computers and software (formal qualifications are a plus but not essential)
• A team player with a positive attitude and customer-focused mindset 

Applicants will need to hold a current full UK driving licence and access to transport is desirable.

This trainee post is for about 2 years whilst working alongside the Councils ICT Support Team with the potential for full-time permanent employment for the right candidate at the end of the 2 years training programme, subject to successful completion of the training and attainment of qualifications. 

We would be delighted to receive an application from you if you feel you can meet the above requirements as well as those described in the person specification. 

To apply, please visit Amber Valley Borough Council’s website at: www.ambervalley.gov.uk/jobs

Applications These can be obtained from Elizabeth Wall, Assistant Personnel Officer, Town Hall, Ripley, Derbyshire, DE5 3BT or at elizabeth.wall@ambervalley.gov.uk and they can be returned to the same address.

Shortlisting: Week commencing 20 October 2025

Interviews: Week commencing 3 November 2025

Any application forms received after the closing date will not be accepted.

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.