Complaints Officer

Salary details: £ - £

Are you passionate about service improvement and improving outcomes for local people?

The children’s services feedback team has a fantastic opportunity for two highly organised, and service user focused individuals to join our team.

As a complaints officer, you will report to the children’s services complaints manager and be a key contact for those receiving a service who wish to raise a comment, compliment or complaint, and will be responsible for handling and facilitating the complaints process. You will be triaging complaints, identifying appropriate remedies, and ensuring consistent and accurate responses to all complaints in line with statutory and corporate processes.

You will need excellent communications skills, including being able to confidently and sensitively speak with those wishing to make a complaint. You will be able to plan your own work and work effectively as part of a busy team and develop an outstanding knowledge of children’s services corporate and statutory complaints processes.

Provisional Interview Date: 12 and 14 August 2026

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.