Complaints Administrator

Salary details: £ - £

The children’s services feedback team has a fantastic opportunity for a motivated individual with excellent administrative skills to join our feedback team.

You will report directly to the children’s services complaints manager, and will lead on the effective administration of comments, compliments and complaints.

You will need excellent communications skills, be able to use Microsoft systems to a high standard including Excel. You will also need to be self-motivated and be able to manage your own time, but be able to work as part of a busy team and develop a good knowledge and understanding of children’s services corporate and statutory complaints processes.

Provisional Interview Date: 12 and 14 August 2026

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be subject to service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.