Previous job
9Days left
Customer Experience Officer
- Location
- South Derbyshire District Council, Swadlincote
- Reference
- JOB/25/01896
- Salary details
- £25,584 to £27,269 per annum (pro rata)
- Job term
- Part Time
- Appointment type
- Permanent
- Hours
- 20 hours per week
- Closing Date
- 27 June 2025
An opportunity has arisen to join our Customer Service’s team as a Customer Experience Officer, handling complaints and Freedom of Information requests as well as working in a front facing role at the Council’s Main Reception.
We are looking for someone who has previous experience handling official complaints and Freedom of Information requests using case management software.
The Council would like to hear from people who have the ability to work alone as well as part of a team, someone who is self-motivated and committed to Customer Care.
The post-holder will be required to work at the Civic Offices but will have an opportunity to work from home on occasions.
If you would like an informal discussion please contact Mandy Simms, Customer Liaison & Support Manager at mandy.simms@southderbyshire.gov.uk or 01283 595733
Provisional Interview Date: 7 July 2025
Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.