Traded Services IT Support Engineer Apprentice Level 3

Salary details: £ - £

Kickstart Your IT Career Supporting Schools

We’re looking for a motivated and enthusiastic individual to join our award-winning Education Data Hub as a Level 3 IT Apprentice Engineer.

This is an exciting opportunity to build real-world IT skills while supporting schools across Derbyshire. You’ll gain hands-on experience in technical support, digital systems and customer service, while working towards a recognised Level 3 qualification.

Whether you're leaving school or college, or looking for a new career path, this apprenticeship offers the perfect first step into IT.

About the Role

As an IT Apprentice Engineer, you’ll work alongside experienced technicians providing ICT support to schools. You’ll help ensure systems are safe, reliable and performing effectively, while developing your own technical knowledge.

Your experience will include:

• Supporting IT systems in schools (hardware, software and networks)
• Assisting with installation, maintenance and troubleshooting
• Responding to support requests and resolving basic technical issues
• Helping schools get the most value from their digital tools
• Learning about cyber security, data protection and online safety
• Gaining exposure to a wide range of IT services and technologies

You’ll also benefit from varied learning opportunities, helping you develop a broad and adaptable skillset.

About the Team

You’ll be part of the Education Data Hub, a customer-focused traded service delivering:

• IT for Schools
• Cyber Security
• Data Protection
• Online Safety
• Data Management

The team is committed to making a meaningful difference by supporting schools to operate safely and effectively in a digital environment.

What We’re Looking For

You don’t need lots of experience - we’ll support you every step of the way.

We’re looking for someone who is:

• Enthusiastic and keen to learn
• Interested in IT and technology
• Organised, reliable and proactive
• A good communicator with strong customer focus
• Able to work both independently and as part of a team

What You’ll Gain

• A nationally recognised Level 3 IT Apprenticeship
• Hands-on experience supporting real customers (schools)
• Mentoring and support from experienced IT professionals
• A broad understanding of IT in an education environment
• The opportunity to build a long-term career in digital services

Employee Benefits

As part of Derbyshire County Council, you’ll enjoy:

• Generous annual leave
• Access to student and employee discounts
• Health and wellbeing support
• A supportive apprenticeship community

Additional Information

• This role will involve travel to schools across the county - driving licence & own transport is essential
• An Enhanced DBS check is required due to working with children
• You must have the right to work in the UK (no sponsorship available)
• Hybrid working may be available depending on service needs 

Our Values

We are proud to be:

• Collaborative
• Innovative
• Empowered
• Accountable

We are also a Disability Confident employer and are committed to equality in our workforce.

Apply Now!

Start building your future in IT and make a real difference in schools across Derbyshire.

Closing Date: Midnight, Sunday 12th July 2026

Interview Date: Wednesday 22nd July 2026

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Apprenticeships are ideal way to start, change or progress your career, or return to work. If you’d like to know more about apprenticeships at Derbyshire County Council including employee benefits and to hear from some of our apprentices click here

This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.