Revenues Customer Service Advisor - Full Time & Part Time

Salary details: £ - £

Revenues Customer Service Advisor Full Time & Part Time

Grade/Salary: 4 bar 5 / £25,185 - £25,989 bar £25,989 - £26,824

Contract Type: 2 Year Fixed Term Contract

Hours: 37 hours per week & 25 hours per week, Monday to Friday

Location: NEDDC, District Council Offices, Mill Lane, Wingerworth, S42 6NG or as required by the Council

Closing Date: 17^th August 2025

North East Derbyshire District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community.

The Revenues & Benefits section is a very busy section responsible for the administration and collection of Council Tax and Business Rates, and the assessment of Housing Benefit and Council Tax Reduction.

This post is in the Customer Services team within the Revenues and Benefits section and is responsible for dealing with all telephone and face to face enquiries relating to Council Tax, Benefits and Business Rates.

The successful candidate will ideally have experience of working in a busy customer services environment both via the telephone and in a face to face environment. An understanding of Council Tax, Business Rates and Housing Benefit/Council Tax Reduction is also desirable.

The successful candidate will be subject to a Disclosure and Barring Service check carried out by DBS at the basic level.

Please state on the application form your choice of Full Time or Part Time position.

To be successful you will need:

• Experience of working in a Customer Service Environment
• The ability to work under pressure
• Computer skills
• The ability to communicate at all levels

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

North East Derbyshire District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.

We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives.  Learn more about the benefits of working for us at: ne-derbyshire.gov.uk

Apply today!

If you are interested in this post, please apply using the online application explaining how you meet the job spec on our dedicated webpage on Derbyshire Jobs at: North East Derbyshire District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account.  You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application.  Applications close Midnight 17^th August 2025

Please read the Guidance Notes provided before completing any application above.

If you do not have internet access, you can request an offline application pack by contacting North East Derbyshire District Council Contact Centre on (01246) 231111 or emailing: HumanResources@ne-derbyshire.gov.uk

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Yvonne Heaton, Senior Revenues Officer on (01246) 217124 or email yvonne.heaton@ne-derbyshire.gov.uk

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion and we thank you for your interest in the job role.