Business Services Manager

Salary details: £ - £

Lead with purpose. Collaborate for impact. Shape how the Council works.

Derbyshire County Council is continuing to strengthen its One Council approach, bringing together Business Services into a single, professional, and collaborative function that supports services to deliver the best possible outcomes for residents.

We are seeking an experienced and values-driven driven Business Services Manager who is passionate about public service, committed to continuous improvement, and motivated by supporting colleagues and services to succeed.

This role plays a vital part in translating organisational priorities into a high quality, responsive business services that make a real difference across the Council.

What you’ll be doing

 As a Business Services Manager, you will:

• Manage the Business Centre function, this function manages the centralised print, scanning, post room and distribution function for DCC. BSM in this service is required to manage BSA’s who work across all of these functions.
• Provide visible, inclusive, and supportive leadership to Business Services teams, ensuring colleagues feel valued, empowered, and clear about expectations
• Manage and coordinate the day‑to‑day delivery of effective and efficient business services within your service area, ensuring work is prioritised and resources are used well
• Work collaboratively with service managers and colleagues to understand local needs and deliver practical, proportionate business service solutions
• Lead and embed continuous improvement, identifying opportunities to streamline processes and improve quality, consistency, and customer experience
• Promote a culture of accountability and professional pride, setting clear standards and actively managing performance against service indicators
• Support workforce planning and development by creating opportunities for learning, progression, and skills development within your teams
• Make effective use of digital systems, automation, and technology to improve efficiency and resilience
• Monitor and manage financial information within your area, supporting sound resource planning and value for money
• Work closely with Senior Business Services Managers and corporate support functions to ensure joined‑up, consistent support to services
• Play an active role in preparing for inspections, audits and regulatory activity, ensuring robust processes and compliance are in place
• You will contribute directly to delivering statutory and regulatory requirements, providing assurance through strong operational management

 What we’re looking for

 This role is suited to a manager who:

• Leads collaboratively, building trust and strong working relationships across teams and services
• Is confident managing people, performance and change in a complex environment
• Has experience of delivering business services or support functions in a customer‑focused organisation
• Uses evidence and insight to make sound decisions, manage competing priorities and improve outcomes
• Demonstrates political awareness, professionalism, and integrity
• Is aligned to the Council’s values and committed to equity, inclusion, and continuous learning
• You will bring resilience, empathy, and a practical mindset, enabling you to support colleagues while maintaining a clear focus on service quality and improvement.

 Why join us?

 At Derbyshire County Council, we believe that great services are enabled by strong, values‑led business support.

 In return for your commitment, we offer:

• Access to the Local Government Pension Scheme
• 27 days increasing to 32 days after 5 years’ service annual leave plus 8 bank holidays
• Flexible and hybrid working, supporting work–life balance
• A supportive management culture that values collaboration and shared problem‑solving
• Opportunities for development, progression, and leadership growth
• Access to Derbyshire Rewards, occupational health, and wellbeing services

 Want to know more?

For an informal and confidential discussion about the role, please contact cst.bsrecruitment@derbyshire.gov.uk and you will be signposted to the appropriate service.

 Provisional interview date: Week commencing 31^st August 2026

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.