Business Services Manager

Salary details: £ - £

Lead with purpose. Collaborate for impact. Shape how the Council works.

Derbyshire County Council continues to strengthen its One Council approach, bringing together Business Services into a single, professional and collaborative function that supports services to deliver the best possible outcomes for residents.

We are seeking an experienced and values-driven Business Services Manager (Grade 10) to join our Business Services function on a full-time, fixed-term basis, supporting the Direct Care Scheduling Service (Flexible Resourcing).

The role represents an important shift in how we operate — moving from a purely operational model to a business services-led function, working in close partnership with Direct Care colleagues to deliver responsive, high-quality support.

Reporting to a Senior Business Services Manager, you will play a key role in ensuring the effective delivery, development and continuous improvement of workforce scheduling that underpins safe, timely care delivery.

What you’ll be doing

As a Business Services Manager, you will:

• Provide visible, inclusive leadership to Business Services teams, creating a culture where colleagues feel supported, valued and clear about expectations
• Lead the day-to-day delivery of a responsive and efficient Scheduling Service, ensuring resources are effectively planned and deployed to meet changing demand
• Work in close partnership with Direct Care operational teams, understanding service pressures and delivering practical, proportionate business service solutions
• Lead and develop a skilled scheduling workforce, including recruitment, performance management, and ongoing development of staff
• Act as a key escalation and liaison point for stakeholders, providing expert advice on systems, processes, policy, and regulatory requirements
• Drive continuous improvement, identifying opportunities to streamline processes, enhance quality, and improve service resilience
• Monitor performance and quality, ensuring services meet internal governance and external regulatory standards
• Use data, insight and analysis to inform decision-making, demand planning, and service improvement activity
• Contribute to longer-term service development, supporting the evolution of the Scheduling Service within the One Council model
• Support budget monitoring and resource planning, ensuring value for money and effective use of resources
• Build strong relationships across services, enabling a joined-up, collaborative approach to business support
• Contribute to audit, inspection and assurance activity, ensuring robust processes and compliance

What we’re looking for

This role is suited to a manager who:

• Leads collaboratively, building strong, trusted relationships across business services and operational teams
• Has experience in managing complex services and teams, including performance, change and workforce development
• Understands how business services can enable frontline delivery, particularly in a demanding, customer-focused environment
• Is confident working with data and insight to manage demand, prioritise effectively and improve outcomes
• Has experience of scheduling, workforce planning, or service coordination (ideally within a regulated or care environment)
• Demonstrates political awareness, professionalism and sound judgement
• Can interpret and apply policy, governance and regulatory frameworks, ensuring compliance and quality standards
• Is committed to continuous improvement, with the ability to translate strategic priorities into practical operational delivery
• Brings resilience, empathy and strong interpersonal skills, supporting colleagues while maintaining service focus
• Is aligned to the Council’s values, with a strong commitment to equity, inclusion and continuous learning

Why join us?

At Derbyshire County Council, we believe that great services are enabled by strong, values-led business support.

In return for your commitment, we offer:

• Access to the Local Government Pension Scheme
• 27 days annual leave, rising to 32 days after 5 years, plus bank holidays
• Flexible and hybrid working, supporting work–life balance
• A supportive and collaborative management culture
• Opportunities for development, progression and leadership growth
• Access to Derbyshire Rewards, occupational health and wellbeing services

Want to know more?

Find out more about working for Derbyshire County Council [here].

For an informal and confidential discussion about the role, please contact cst.bsrecruitment@derbyshire.gov.uk, and you will be directed to the appropriate service.

Provisional interview dates: 30^th and 31^st July 2026

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.