Business Services Assistant-Team Leader

Salary details: £ - £

We are looking for a committed and capable Team Leader (Grade 7) to support the delivery of our Scheduling Service within Corporate Services & Transformation Business Services function.

This is a key operational leadership role where you will supervise a team of business services colleagues, ensuring work is well coordinated, resources are effectively deployed, and service standards are consistently met. You will work closely with a Business Services Manager, contributing to a responsive and efficient service that supports frontline delivery.

What you’ll be doing

As a Team Leader, you will:

• Provide day-to-day supervision and coordination of a team, allocating tasks and ensuring priorities are clear and managed effectively
• Support the smooth delivery of scheduling and business support activities, ensuring services operate efficiently and responsively
• Monitor workloads and team capacity, reallocating tasks where needed to meet demand
• Promote a positive team culture, supporting staff wellbeing, development and performance
• Provide guidance and advice to colleagues and operational services on business processes, systems and procedures
• Ensure accurate use of systems (e.g. scheduling tools, trackers, databases) and maintain quality standards in data and processes
• Carry out quality assurance activities, checking work is completed accurately and in line with procedures
• Act as a first point of escalation for queries, issues and service pressures, resolving where possible or escalating appropriately
• Support resource planning by monitoring activity, maintaining records, and contributing to reporting requirements
• Contribute to continuous improvement by identifying opportunities to improve processes and ways of working
• Work collaboratively with managers and stakeholders to ensure business services effectively support operational delivery

What we’re looking for

This role would suit someone who:

• Has experience supervising or coordinating a team in a business support, scheduling or operational environment
• Is organised and able to manage competing priorities in a fast-paced setting
• Has strong communication skills and can build effective working relationships
• Is confident using IT systems, including databases, spreadsheets and digital tools
• Has experience supporting service delivery through allocation of work and resource management
• Can use judgement to resolve problems and escalate more complex issues appropriately
• Pays close attention to detail and ensures high standards of quality and accuracy
• Has an understanding of service processes and how business support enables frontline delivery
• Is proactive, flexible and committed to continuous improvement
• Demonstrates professionalism, resilience and a positive approach

Why join us?

At Derbyshire County Council, we believe that great services are enabled by strong, values-led business support.

In return for your commitment, we offer:

• Access to the Local Government Pension Scheme
• 25 days annual leave, rising to 30 days after 5 years, plus bank holidays
• Flexible and hybrid working, supporting work–life balance
• A supportive and collaborative management culture
• Opportunities for development, progression and leadership growth
• Access to Derbyshire Rewards, occupational health and wellbeing services

Want to know more?

Find out more about working for Derbyshire County Council [here].

For an informal and confidential discussion about the role, please contact cst.bsrecruitment@derbyshire.gov.uk, and you will be directed to the appropriate service.

Provisional interview dates: w/c 13^th July 2026

Interviews will take place at The Quad, Chesterfield in person.

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.