Post: Service Desk Technician

Grade/Salary: Grade 7 £28,598 to £31,022 per annum (Pay Award Pending)

Contract Type: Permanent

Hours: 37 Hours a week

Location: Principally BDC Offices, Clowne, but also NEDDC Offices, Wingerworth, and DDDC Offices, Matlock, as determined by the Council.

Closing Date: 19th July 2026

Interview Date: August 2026 (exact date to be confirmed).

We are excited to offer an opportunity for individuals who are eager to learn, grow and progress their career in ICT.

As a Service Desk Technician at North East Derbyshire District Council you will have the chance to work alongside experienced professionals, gain hands on experience, and develop valuable skills that will set you up for success.

Our Joint ICT Service Desk is responsible for much more than call logging and first-line support. We work across traditional ICT boundaries by providing second-line desktop and project support and also have responsibility for many key ICT systems.

The postholder will have the opportunity to:

• undertake training in new technologies,
• contribute to current projects including Windows Autopilot, MS Endpoint Manager, and MS SharePoint,
• and join a friendly, knowledgeable, and professional team.

Taking a flexible, and pro-active approach to your workload is essential together with the ability to learn quickly on-the-job. Interpersonal skills are just as important as technical and problem-solving skills. The post holder will be required to work efficiently as a member of a busy Service Desk team.

You will also be given the opportunity to access training courses and gain industry recognised certifications from CompTIA and Microsoft. For the right candidate, this post can provide a firm foundation for progress onto the Joint ICT Infrastructure team, when opportunities become available, to specialise in specific disciplines such as cybersecurity, networking, business application servers, and telephony.

For a full list of job details and requirements, please view the Job Description and Person Specification below.

Apply today!

If you are interested in this post, please apply using the online application, attaching a CV and covering letter explaining how you meet the job spec on our dedicated webpage on Derbyshire Jobs at: North East Derbyshire District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account.  You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application.  Applications close Midnight, 19th July 2026.

Please read the Guidance Notes provided before completing any application and please note that CV’s alone will not be accepted and must be accompanied by a letter as described above.

If you do not have internet access, you can request an offline application pack by contacting North East Derbyshire District Council Contact Centre on (01246) 231111 or emailing: Human.Resources@ne-derbyshire.gov.uk

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Mike Rush, Service Desk Manager, on (01246) 217103 or email mike.rush@ne-derbyshire.gov.uk

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.