Post: Service Desk Technician

Salary/Grade: £24,495 to £26,845 per annum/Grade 7

Hours: 37 Hours a week

Location: NEDDC District Council Offices, Wingerworth, BDC Offices, Arc, High Street, Clowne, DDDC Offices, Matlock or as determined by the Council.

Closing Date: 2 April 2023

Interview Date: To be confirmed

The ICT Service Desk are responsible for much more than call logging and first-line support. Our Service Desk Technicians work across traditional ICT boundaries by providing second-line or desktop support and have responsibility for many key ICT systems.

Postholders have the opportunity to get involved in various ICT projects, undertake training in new technologies and support hybrid working. The NEDDC Joint ICT Service is the ideal place for you to further your career aspirations, as well as take advantage of our corporate benefits.

The successful applicant will work on a rota basis supporting a variety of hardware and software and providing on-site cover. The postholder will also contribute to telephone support and occasional mobile engineer duties.

Taking a responsible, flexible, and pro-active approach to their workload is essential to the role together with the ability to learn quickly on-the-job. Customer service skills are just as important as technical and problem solving skills. The post holder will be required to work efficiently as a member of a busy Service Desk team and manage their workload independently.

For a full list of job details and requirements please view the Job Description and Person Specification below.

For further information

For an informal discussion about the post, please contact Mike Rush, Service Desk Manager, on (01246) 217103 or email mike.rush@ne-derbyshire.gov.uk

Application Pack 

If you are interested in this post, please visit the Jobs pages on the North East Derbyshire District Council website for more information. To apply using our online application form, please visit the Derbyshire Jobs website.

The Council will accept applications forms and CV’s submitted via our online recruitment portal.  Applications close midnight on Sunday 2 April 2023

Alternatively, if you do not have internet access, application packs are available from:

• The NEDDC Contact Centre on 01246 231111.
• Email Human.Resources@ne-derbyshire.gov.uk

If you have not received any communication from us within 4 weeks of the closing date, assume you have been unsuccessful and we thank you for your application.