Customer Services Advisor - Recruitment

Salary details: £ - £

About the Role

At Derbyshire County Council, we’re committed to delivering services that make a real difference to the lives of the residents and communities across Derbyshire. Our people are at the heart of everything we do, and we’re proud to create an environment where colleagues feel supported, valued and able to thrive.

As our Customer Service Advisor – Recruitment, you will play a key role in helping services recruit the people they need to deliver for residents and communities across Derbyshire. From supporting recruitment campaigns and placing adverts, to responding to candidate queries, advising managers and helping new starters through the onboarding process, this is a varied role where your work will have a direct impact.

This is an exciting time to join us, as we continue to improve the way we support candidates, recruiting managers and new starters across the Council. We are also preparing for a major recruitment system upgrade, giving us the opportunity to modernise our processes, improve the candidate and manager experience, and rethink how we work as a team. We are looking for someone who can bring a positive, customer-focused approach and fresh ideas as we continue to develop the service.

What You’ll Be Doing

This is what your day will look like as our Customer Service Advisor – Recruitment: 

• Supporting recruitment campaigns across the Council, helping recruiting managers, candidates and new colleagues through the recruitment and onboarding journey.
• Responding to customer enquiries through a range of channels, including recruitment systems, email, telephone and Microsoft Teams.
• Providing clear, helpful advice to recruiting managers, candidates and new starters on recruitment processes, onboarding requirements and next steps.
• Creating and checking job adverts, including supporting additional advertising through LinkedIn, specialist media and other attraction routes where appropriate.
• Processing recruitment-related activity, including traded job adverts and DBS checks, ensuring timely and accurate outcomes.
• Contributing to service improvement by challenging existing ways of working and helping us improve the candidate, manager and new starter experience.

What We’re Looking For

You’ll be well suited to this role if you have:

Experience in recruitment, HR, onboarding, customer service, administration or another fast-paced service environment.

• A strong customer focus, with the ability to communicate clearly and professionally with a range of people.
• Good organisational skills, with the ability to prioritise work, manage deadlines and maintain accuracy.
• Confidence using IT systems, Microsoft Teams, email and telephone systems, with a willingness to learn new recruitment technology.
• The ability to diagnose issues, resolve queries and know when to escalate more complex matters.
• A proactive, positive and flexible approach, with the confidence to suggest improvements and contribute ideas.

We know that some people don’t apply for jobs unless they meet every requirement. If you’re excited about this role but aren’t sure you meet everything listed, we’d still love to hear from you.

Why Join Derbyshire County Council?

Working for us means being part of a collaborative, forward-thinking organisation committed to public service.

We offer:

• 25 days annual leave entitlement, rising to 30 days after 5 years of continuous service (plus bank holidays)
• Local Government Pension Scheme
• Flexi-time scheme for many of our roles
• Comprehensive wellbeing support, including occupational health, counselling and physiotherapy services.
• Learning and development opportunities, including professional qualifications and career progression
• Access to Our Derbyshire Rewards, offering discounts across travel, tech, groceries and more
• Cycle to Work and Electric Vehicle salary sacrifice schemes

Inclusion & Equal Opportunities

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. We welcome and encourage applications from people of all backgrounds, communities, abilities, and experiences. If you require any reasonable adjustments at any stage, just let us know, we’re here to support you.

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.