Housing Options Triage Officer

Salary details: £ - £

Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.

A vacancy has now arisen within the Housing Department for a Housing Options Triage Officer within the Housing Options team.

The role will need to take a proactive approach to preventing and relieving homelessness in Bolsover District.

The successful candidate will be the first point of contact for those homeless or threatened with homelessness. Completing homeless applications, providing appropriate housing advice and assistance on homeless/housing related queries in accordance with the Housing Act 1996, Part VII, Homelessness Reduction Act 2017 and any subsequent legislation and the Council’s policies and procedures.

They will work closely with the Council’s Temporary Accommodation Officer and Housing Options Officer’s as part of the Housing Option Team.

To be successful you will need:

• Ability to demonstrate a knowledge of legislation pertaining to Housing. Particularly the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
• Experience of working with customers in a frontline service, managing a demanding workload and prioritising tasks.
• Experience of providing advice to vulnerable clients.
• Experience of partnership working.
• Excellent communication skills & ICT skills.

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.

We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives.  Learn more about the benefits of working for us at: Working for the Council

Apply today!

If you are interested in this post, please apply using the online application on our dedicated webpage on Derbyshire Jobs at: Bolsover District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account.  You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application.  Applications close Sunday 17^th August 2025.

Please read the Guidance Notes provided before completing any application and please note that CV’s will not be accepted.

If you do not have internet access, you can request an offline application pack by contacting Bolsover District Council Contact Centre on 01246 242424 or emailing: BDC-HR&Payroll@bolsover.gov.uk

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Elizabeth Ellis - Housing Options Manager on 01246 242424 or email Elizabeth.ellis@bolsover.gov.uk

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.