Insurance and Claims Assistant

Salary details: £ - £

Insurance and Claims Assistant Opportunity

We're looking for a motivated and enthusiastic individual to join our Corporate Insurance Team as an Insurance and Claims Assistant. This is an exciting opportunity to develop your expertise in a varied role, managing a range of insurance claims and supporting the Council's wider insurance activities.

Working within a supportive and professional team, you'll investigate claims, protect the Council's interests and provide excellent service to claimants and stakeholders. You'll also undertake a range of insurance and administrative duties that support the effective delivery of the Council's insurance programme.

What you'll be doing

• Managing a caseload of public liability claims, including highways-related property damage claims, together with other low value liability claims. Assistance with motor and own property damage claims.
• Investigating claims by reviewing records, maintenance information, incident reports and other relevant evidence.
• Assessing liability and preparing recommendations in line with Council procedures and relevant legislation.
• Liaising with claimants, solicitors, insurers, contractors and Council services.
• Drafting correspondence and responding to enquiries.
• Supporting the administration of the Council's insurance programme, including providing advice and maintaining records.  
• Processing claims payments and recoveries.
• Providing general administrative support to the Insurance Team.

What we're looking for

We're looking for an organised and customer-focused individual with experience in claims handling, insurance, administration, customer services, business support or a similar environment.

You'll have strong communication and organisational skills, attention to detail and the ability to analyse information and make sound decisions. You'll also be comfortable managing a varied workload and working with a wide range of stakeholders.

Why join us?

• Develop specialist knowledge across a broad range of insurance claims.
• Gain experience across a broad range of insurance activities.
• Work within a supportive and knowledgeable team.
• Access learning and development opportunities.
• Help protect public funds while delivering fair outcomes for claimants and the Council.

Support & Benefits:

• Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): Ensuring a healthy work-life balance.
• Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Our Derbyshire Rewards: a package of benefits and discounts.
• & much more

If you would like an informal discussion about the opportunity, please contact Amy Boudoukhan, Assistant Insurance Manager, amy.boudoukhan@derbyshire.gov.uk

• Provisional Interview dates – week commencing 2^nd November 2026

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be subject to service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.