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Careline Control Operator

Salary details: £ - £

South Derbyshire District Council, Swadlincote
Salary details
£19,650 - £20,043 per annum
Job term
Full Time
Appointment type
Fixed Term for a period of 12 months
37 hours per week
Closing Date
07 August 2022
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Based at Oakland Village and Community Care Complex in Swadlincote. South Derbyshire District Council’s Careline service provides a response to the community alarms of 1600 residents and emergency out of hours calls for Council tenants, 24 hours a day, 7 days a week, 365 days a year. 

Our service is accredited to the highest nationally recognised standards to reflect the level of professionalism and customer focus we provide through this service. The needs of our service users are at the heart of all that we do. 

A vacancy has arisen within the team of Careline Control Operators and we are looking to recruit an individual who has excellent communication skills, an ability to listen and empathise with vulnerable clients, can remain calm and provide support over the phone in the event of an emergency. The successful post holder will be required to work 8.5 Hour shifts working two morning Shifts (7.00am - 3.30pm), two evening shifts (3.00pm - 11.30pm), two nights (1.001pm – 7.30am). followed by 4 rest days over a 10 week rolling rota. You may be required on occasion to alter your shift or cover other shifts at short notice owing to illness. 

If you require an informal discussion after reading the supporting documentation please contact Tina Ireland, Telecare Supervisor on 01283 228789.

Provisional Interview Date: 15 August 2022

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.