Revenues and Benefits Technician

Salary details: £ - £

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

Join our business rates and accounts receivable team as a technician. This is a technical role supporting the accurate administration, billing and collection of business rates and other amounts owed to the council. 

About the role 

You will work in the revenues and benefits service, with a particular focus on business rates and accounts receivable. You will manage your own workload, make decisions in line with legislation and council procedures, and help ensure that accounts are accurate and income owed to the council is collected appropriately. 

Your main responsibilities will include: 

• carry out billing, collection and recovery work for business rates and accounts receivable accounts
• respond to account enquiries and explain decisions, legislation and council procedures clearly
• review outstanding debts and decide on appropriate recovery action, including payment arrangements, referrals and court action where required
• process refunds and write-offs and help maintain accurate account and system information
• carry out quality checks and provide constructive feedback to colleagues on accuracy and productivity
• provide technical support, training and coaching to colleagues 

About you 

You will be organised, accurate and comfortable dealing with detailed financial information. You will use sound judgement when solving problems and be able to explain sometimes complex or sensitive matters in a calm, professional and understanding way. 

• experience of dealing with the public, including difficult situations and working under pressure
• clear and professional written and verbal communication skills
• good numeracy skills and the ability to work methodically, accurately and with close attention to detail
• confidence using IT, including Microsoft Word and Excel, and the ability to learn the systems used by the service
• a practical approach to problem-solving, with good questioning and information-gathering skills
• the ability to build effective working relationships and provide a helpful, customer-focused service
• Knowledge of business rates and accounts receivable or other council revenues work would be useful, as would experience of debt recovery, council systems or presenting evidence at court or tribunal. These are desirable rather than essential requirements. 

Why join the team? 

This is an opportunity to take on a varied technical role within the business rates and accounts receivable team. You will work closely with experienced colleagues, use your judgement to resolve account issues and help deliver an accurate and customer-focused service. The role will also allow you to broaden your knowledge of billing, recovery and revenues processes while contributing to service improvements. 

For an informal discussion about the role, please contact Carolyn Szadura at carolyn.szadura@Chesterfield.gov.uk. 

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture. 

How to apply

Interested candidates should initially apply with their CV and a covering letter stating the job title and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.

Provisional interview date: 11 September 2026 

Direct link to job advert: 

https://www.chesterfield.gov.uk/revenues-and-benefits-technician/

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.