Business Services Assistant

Salary details: £ - £

The Highways Hub oversees and controls all activity on the highway to support the aim of a safe and reliable highway network. It brings together a range of functions that impact on the network including highway maintenance, traffic management, street works and permits, customer enquiries and insurance claims.

We are looking for a Business Services Assistant to join the team who is highly motivated, flexible and with an appetite for providing excellent customer service to internal and external customers.

Applicants will need to be able to use their initiative as they will be required to work largely unsupervised and demonstrate a keen eye for attention to detail. They will be responsible for providing a service which will include responding to customer enquiries, aiding the coordination and advertising of roadworks, processing private applications for works in the highway, processing fees and charges and invoicing for such items, and to support primarily the temporary traffic management and street works team, but also other colleagues and management within the department, as and when required.

The candidate will need to ensure effective communication with both internal and external partners (including all emergency services). To be effective in this role, you will need proven admin experience and the ability to pick up new processes, programmes and tasks quickly and efficiently, to be an excellent communicator with good IT skills and have an in-depth knowledge of the county of Derbyshire.

You should also have a good understanding of the policies relating to highway functions and associated responsibilities. Posts are offered on a full or part time basis.

Provisional Interview Date - Week commencing 26 June 2023