Customer Advisor

Salary details: £ - £

We are looking for a highly motivated individual with excellent customer service skills to work in our busy and challenging Customer Services Department. The successful candidate will provide a high quality information and advice service to all customers, including enquiries, service requests and complaints relating to all aspects of the Council’s services.

Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.

Our dedicated Customer Service Team offers an exciting opportunity to be part of a team delivering high quality services by engaging with our residents, partners and staff.  Customer Advisors act as customer advocates, all Advisors are trained to be multi skilled in all areas of service delivery regardless of customer touch point (Telephone, Live Chat, Email, Face to face etc.) providing generic transactional services by utilising their knowledge and processing

To be successful you will need:

• A good standard of education through qualification (e.g. GCSE Maths and English Grade C or equivalent)
• To be passionate about Customer Service and have a strong customer focus
• To have excellent communication skills and the ability to deal with complaints and sensitive issues
• A Willingness to train, develop new skills, welcoming the opportunity to be at the forefront of change and improvements
• To possess good ICT skills and ability to adapt to new technologies
• To be able to work within a team environment

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.

We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives.  Learn more about the benefits of working for us at: https://www.bolsover.gov.uk/

Apply today!

If you are interested in this post, please apply using the online application on our dedicated webpage on Derbyshire Jobs at: Bolsover District Council Vacancies or via Derbyshire - Jobs and Careers by clicking ‘Apply for this job’ and creating an account.  You can save your progress and exit the application at any time, coming back to it at a later stage to complete and submit your application.  Applications close Midnight on 8 December 2023.

Please read the Guidance Notes provided before completing any application and please note that CV’s will not be accepted.

If you do not have internet access, you can request an offline application pack by contacting Bolsover District Council Contact Centre on 01246 242424 or emailing: BDC-HR&Payroll@bolsover.gov.uk

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact Lesley Botham, Customer Service, Standards and Complaints Manager, on (01246) 242230 or email lesley.botham@bolsover.gov.uk

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.