Data Protection Assistant

Salary details: £ - £

The Education Data Hub is recruiting to a permanent post within the Data Protection for Schools Team. This position offers an exciting opportunity to contribute to the delivery of high-quality data protection services for schools and multi-academy trusts (MATs) across the country.  

The role focuses on supporting customer onboarding, training coordination and customer communications. The postholder will play a key role in ensuring schools receive a smooth onboarding and offboarding experience, access to high-quality training and ongoing support from the team.

Key responsibilities include supporting the delivery of:

• Customer Onboarding and Offboarding – coordinating onboarding and offboarding processes for schools and trusts.
• Training Administration – managing training schedules, monitoring attendance and completion, coordinating communications and supporting both face-to-face and e-learning programmes.
• Customer Communications – producing newsletters, articles, updates and service communications for schools and trusts.
• Service Administration and Customer Records – maintaining customer records and service information.
• Helpline Support and Triage – providing first-line support to customers and directing enquiries to the appropriate team members.

The role requires a methodical and organised approach, with the ability to manage multiple tasks simultaneously, maintain accurate records and meet competing deadlines. Strong communication and customer service skills are essential, alongside the ability to build positive relationships with schools, multi-academy trusts and internal stakeholders.

Experience of coordinating training programmes, customer onboarding processes or customer support services would be highly desirable. The successful candidate will be confident using digital systems and analysing information.

The Education Data Hub is an award-winning, customer-focused traded service that brings together Data Protection, Cyber Security, Online Safety, IT for Schools and Data Management services for all educational settings. The team is committed to making a meaningful difference, and this role offers the chance to be part of that.

Provisional Interview Date: 28 August 2026

Due to this post having administrative privileges within the Council’s IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be subject to service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.