Business Services Officer

Salary details: £ - £

An exciting opportunity has arisen within the Business Services Team for a committed and flexible individual to provide efficient and effective administrative support to the Child Protection, Exploitation Strategy and Independent Reviewing Officers (IRO) Team and to supervise and performance manage a team of Business Services Assistants.

Our Business Services Officers build and maintain effective working relationships with services across the Council, service users and external agencies.

 What will I be doing:

Providing support to the Business Services and Child Protection, Exploitation Strategy and IRO Teams

• Using bespoke systems including Mosaic, EDRM, .Gov Delivery, SAP Fiori and S4S to monitor and manage data.
• Providing line management of Business Services teams
• Responsible for undertaking individual supervision meetings, personal development reviews, performance management, attendance management, and associated processes and any recruitment of Business Services vacancies.
• Manage the co-ordination of workstreams (across multiple shared team email boxes) to effectively manage business support within the team
• Support Business Services Manager to strengthen operational efficiency and quality of service through the identification/implementation of improvements to processes and procedures and maximising ICT systems, ensuring compliance with appropriate regulations and legislation
• Ensuring timescales, priorities and quality standards are met within the team
• Co-ordination and chairing of weekly team meetings
• Responsible for monitoring/analysing/manipulating and presentation of data to inform operational and financial decisions

 We value your unique skills, knowledge, and experience, so please read the full Job and Person Profile to ensure you submit the best possible application. It's important to detail how you meet the essential requirements in the “Suitability for Job” section on your application form

 Skills and Experience we are looking for: 

• Line management experience and the ability to manage performance.
• Excellent organisational
• An ability to prioritise and allocate work to meet targets and standards.
• Advanced IT skills, which includes the use of Microsoft packages.
• An ability to work as part of a team undertaking a wide range of administrative duties.
• A proactive approach to tasks.
• Experience of working in a busy office environment.
• Excellent communication skills both written and oral.
• An ability to research, interpret, analyse and present information/data.
• An ability to work within organisational policies and procedures.
• An ability to maintain and improve operational efficiency and quality of service through improvements in procedures/policies
• An ability to deal with people at all levels confidently, sensitively and diplomatically.
• Detailed knowledge of confidentiality, GDPR and Data Protection.
• Previous financial experience would be beneficial.
• NVQ Level 3 qualification or relevant office experience.
• Enthusiasm and transferable skills

Employees have access to a range of benefits and discounts including: 

• Access to the Local Government Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).
• Flexible working
• Training and development opportunities
• Paid travel expenses if required to travel to other sites
• Smarter travel scheme including access to the cycle to work scheme
• Supportive management and team
• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling
• Derbyshire rewards – offering hundreds of discounts and cashback 

If you would like to know more about Derbyshire County Council please click here. 

For details of other Business Services vacancies in Childrens Services, please click here 

If you require any further information or for an informal conversation, please email csbs.review@derbyshire.gov.uk and your query/request will be passed to the relevant service. 

Provisional interview date: To be confirmed 

Interviews will be conducted via Microsoft teams and arrangements will be confirmed with candidates.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

CST1

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.