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Careline Control Operator

Salary details: £ - £

South Derbyshire District Council, Oakland Village
Salary details
£23,500 to £23,893 per annum
Job term
Part Time
Appointment type
18 hours and 30 minutes per week
Closing Date
15 July 2024

Based at Oakland Village and Community Care Complex in Swadlincote. South Derbyshire District Council’s Careline service provides a response to the community alarms of 1000 residents and some emergency out of hours escalations for Council tenants, 24 hours a day, 7 days a week, 365 days a year.

Our service is accredited to the highest nationally recognised standards to reflect the level of professionalism and customer focus we provide through this service. The needs of our service users are at the heart of all that we do.

A vacancy has arisen within the team of Careline Control Operator, and we are looking to recruit an individual who has excellent communication skills, an ability to listen and empathise with vulnerable clients and able to remain calm and provide support over the phone in the event of an emergency.

The successful post holder will be required to work 8.5 Hour shifts as part of our 10-week rolling Rota. working 2 x Early Shift - (7:00am to 15:30), one late shift - (3pm - 11:30pm), 4 x Rest Days then one late shift - (3pm - 11:30pm), two nights - (11pm – 7:30am) then 10 x Rest days. You may be required on occasion to alter your shift or cover other shifts at short notice owing to Illness.

If you require an informal discussion after reading the supporting documentation please contact Tina Ireland, Telecare Supervisor on 07970 069323.

Provisional Interview Date: 26 July 2024.

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.