Careline Response Officer

Salary details: £ - £

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

Make a genuine difference in people's lives. 

Are you seeking a fast-paced, rewarding role where you can have a tangible impact on your local community? 

We are a TSA-accredited 24/7 call monitoring and response service which is rapidly expanding, we are looking for compassionate and skilled Careline Response Officers to join our team. 

About the role: 

As a Careline Response Officer, you will be a vital link between our vulnerable customers and the support services they need. 

Working a flexible 24/7 rota, your key responsibilities will include: handling emergency and non-emergency calls from customers providing a professional, caring, and consistent service attending customer homes to assist those who have fallen, using specialised equipment to help lift them safely liaising with emergency responders, healthcare providers, and other services to ensure customers receive the support they require this is a role where you can truly make a difference, helping older and disabled individuals maintain their independence and live safely in their own homes. 

What we're looking for: 

• excellent communication skills and the ability to interact sensitively with people of all ages and abilities
• experience working under pressure and using your own initiative, with minimal supervision
• proficiency in using computer systems to accurately input and retrieve information
• have a current driver’s licence

 Our offer 

• competitive salary and benefits package
• ongoing training and professional development opportunities
• the chance to be part of a growing, dynamic organisation making a tangible impact in our community 

If you have the necessary skills and experience, and are looking for a deeply meaningful role, we'd love to hear from you. 

All posts are subject to an Enhanced Level Disclosure with the Disclosure and Barring Service. 

Apply today or contact Yvonne Wood, Careline Manager, at yvonne.wood@chesterfield.gov.uk. For further information on this post please view the job description and person specification attached. 

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture. 

How to apply

Interested candidates should initially apply with their CV and a covering letter stating the job title and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below. 

Provisional interview date: Week commencing 29 September 2025 

Direct link to advert: https://www.chesterfield.gov.uk/careline-response-officer/

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.