Careline Delivery Team Leader

Salary details: £ - £

PLEASE DO NOT APPLY USING THE DERBYSHIRE COUNTY COUNCIL WEBSITE, PLEASE SEE DETAILS BELOW.

An opportunity has arisen for an experienced customer service team leader to join our busy Careline team, where you will be responsible for the operational service delivery of the council's Careline service. 

Chesterfield Careline is our independently-accredited 24/7 pendant alarm monitoring and falls response service that helps members of the community to live independently in their own home. The service also includes an emergency and falls response service. 

Purpose of the role 

As a Careline team leader, you will be responsible for the day-to-day operational service delivery, responding to customer queries, health and safety compliance, as well as being responsible for managing performance, analysing KPIs, and driving continuous improvement to meet all Service Level 

Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring that you inspire your team to keep customer service at the heart of everything they do.

Who are we looking for 

You will need to have a strong customer-focus background, strong organisational skills, with a passion for driving efficiency and maintaining high standards. 

You will also need to: 

• be keen to provide an exceptional service, with a positive and caller-focused attitude
• have good communication skills (listening, spoken and written)
• be a natural problem solver, able to work to a high level of accuracy
• have a solution-driven mindset, leading by example to foster a continual improvement culture 

This role will involve driving vehicles, so a full driving licence is essential. Please confirm this when applying. 

The successful candidates will be subject to a Disclosure carried out by the Disclosure and Barring Service. 

If you are interested in joining the careline team, but a Team Leader role isn't right for you, please contact us at hrjobs@chesterfield.gov.uk to register your interest and we will contact you when other opportunities become available. 

As an employee of Chesterfield Borough Council, you will have access to a variety of attractive employee benefits including competitive leave entitlement, local government pension scheme and access to a range of staff discount and flexible benefits schemes.  

For an informal discussion about the role please contact Yvonne Wood, Careline Manager, at yvonne.wood@Chesterfield.gov.uk or Karen Brown, Transformation Programme Manager, at karen.brown@Chesterfield.gov.uk to arrange a call. 

How to apply 

Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below. 

If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter. 

Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture. 

Link to CV Template : 

https://www.chesterfield.gov.uk/customer-assistant/#:~:text=Reference%3A%20CBC243115,30%20October%202024 

Direct link to job advert: 

https://www.chesterfield.gov.uk/careline-delivery-team-leader/ 

Closing date: 13 October 2024

Provisional interview date: 23 October 2024

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.