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Business Services Assistant (3 Posts)

Salary details: £ - £

County Hall, Matlock
Salary details
Grade 6 Posts 1 & 2 - £21,968 - £22,423 per annum, Post 3 - £10,983.96 - £11,211.48 per annum
Job term
Part Time and Full Time hours available
Appointment type
Posts 1 & 2 - 37 hours per week, Post 3 - 18 hours and 30 minutes per week
Closing Date
12 February 2023
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We have exciting opportunities to join the Performance and Quality team in adult care. We are looking for 1.5 FTE Business Services Assistant in Complaints, Policy and Information and 1 FTE Business services assistant in Information Governance.

The successful candidate will require good interpersonal skills and excellent ICT skills. A working knowledge of the councils Electronic Document and Records Management system (EDRM) and the departments Client Management System (Mosaic), and Adobe Pro will be beneficial to the successful applicant.

The nature of the team’s work requires accuracy, attention to detail and a good standard of written English. You will be comfortable dealing with sensitive information and can interpret and analyse complex information. 

Tasks specific to the Complaints, Policy and Information team;

  • Managing team email inboxes
  • Responding to and administering enquiries, complaints, and compliments,
  • Producing internal bulletins
  • Co-ordinating requests for leaflets and information in alternate formats
  • Providing formatting support to make documents web accessible and assisting in the co-ordination of web content reviews.
  • Supporting the business services officer with collating statistics

Tasks specific to the Information Governance team;

  • Assist the team in the collation and preparation of personal data in relation to the processing of Subject Access Requests made to the department and related administrative tasks.
  • Assist the team in the administrative process in relation to Freedom of Information Requests (FOI) made to the department.
  • Assist the team in ensuring the department is meeting the requirements for records retention as per the departments Records Retention Schedule.
  • Any other tasks commensurate with the grade.   

The base for this post is County Hall, Matlock, but most team members work from home although occasional attendance at base for meetings will be required.

Within your application, please indicate if you would like to apply for the Information Governance Business Service Assistant or Complaints, Policy and information team Business Service Assistants.

Interviews will be conducted at County Hall and details will be discussed with the candidate. Interview date will be confirmed.

We are offering:

  • Access to a Pension Scheme
  • 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).
  • Flexible working
  • Training and development opportunities - we encourage staff development and will work with you to develop your potential including supporting with undertaking further qualifications in Customer Service or Business Administration.
  • Paid travel expenses as there may be the requirement to travel to other sites
  • Car share/parking/smarter travel scheme including access to the cycle to work scheme and electric charging points (at County Hall)
  • Supportive management and team
  • Access to our in-house occupational services which also includes free eye tests, physiotherapy, and counselling 

Please read through the full Job and Person Profile to help you complete your application. You will need to detail in the “Suitability for Job” section on your application form how you meet the essential criteria

Provisional Interview Date: Week commencing 20 February 2023